Support Tickets API
Create, view, and manage support tickets.
List Tickets
GET /v1/support-ticketsReturns the support tickets of every project the caller belongs to. An API key sees only the tickets of the project it was issued for. Supports query filtering.
Auth: Required (scope: support:read)
Create Ticket
POST /v1/support-ticketsCreates a new support ticket in the project named by organizationId. An API key can only open tickets in the project it was issued for; any other project is refused with 403 API_KEY_WRONG_ORGANIZATION.
Auth: Required (scope: support:write)
Get Ticket
GET /v1/support-tickets/:idReturns ticket details. A ticket outside the caller's projects, or outside the project an API key was issued for, returns 404 NOT_FOUND.
Auth: Required (scope: support:read)
Reply to Ticket
POST /v1/support-tickets/:id/repliesAdds a customer reply to the ticket. A ticket outside the caller's projects, or outside the project an API key was issued for, returns 404 NOT_FOUND.
Auth: Required (scope: support:write)
Update Ticket
PATCH /v1/support-tickets/:idUpdates the ticket status. A ticket outside the caller's projects, or outside the project an API key was issued for, returns 404 NOT_FOUND.
Auth: Required (scope: support:write)
Webhooks
Subscriptions to platform events. Each endpoint has a signing secret, returned once when it is created or rotated, that signs every delivery so you can verify it came from us. Repeated failures pause an endpoint automatically; resuming it re-queues what was held.
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